The Walt Disney World website has added more details to their Disability Access Services (DAS) eligibility video call guidelines.
Walt Disney World DAS Eligibility Video Call
To determine eligibility for DAS, Walt Disney World requires guests to participate in a video call. The DAS webpage has now expanded on the guidelines for this call to ensure guests have no confusion regarding the process:
Speak with a Cast Member
When you’re ready to chat with a Cast Member to determine eligibility for DAS, you can engage in a live video chat using the “Request Live Video Chat” button below.
Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.
Important things to note:
- Live video chat is available from 7:00 AM to 8:00 PM Eastern Time.
- The recording of this video chat is strictly prohibited.
- The Guest requesting DAS either for themself or for someone else (e.g. a minor child) must be 18 years of age or older to register
- The Guest for whom DAS is being requested must be present during the video chat.
- If you’re not logged in to the Walt Disney World website, you’ll be prompted to log in.
- If you don’t have an account, you’ll need to create one before continuing.
- If you don’t have valid theme park admission, you’ll need to link valid theme park admission for each member of your party.
- Guests using a mobile device or tablet will need to download the Zoom application to connect to the video chat.
- Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
- At this time, live chat is offered in English only.
DAS Changes and Controversy
Disney updated its DAS eligibility requirements for Walt Disney World in May 2024 and Disneyland in June 2024. Those changes have proven controversial, as many guests with disabilities outside those mentioned are no longer eligible for the service. Cast Members have suggested to those affected that guests practice waiting in line at home, leave a line and rejoin it later, or ask for a return time at each attraction.
A class-action lawsuit against Disneyland alleging disability discrimination was filed in February 2025; the case is ongoing. In August 2025 a fired Disneyland Cast Member outlined his issues with the DAS changes in a viral seven-minute-long TikTok video.
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